RingCentral Expands Its Collaboration Platform

RingCentral adds AI-enabled contact center and hybrid event products to its suite of collaboration services.

Open Source Intelligence (OSINT) Guide

Open-Source Intelligence is a powerful tool that can be used to collect and analyze public information. Learn more about the benefits of OSINT now.

Snowflake vs. Databricks: Comparing Cloud Data Platforms

Drawing a comparison between top data platforms Snowflake and Databricks is crucial for today’s businesses because data analytics and data management are now deeply...

Avaya at GITEX 2023: Metaverse for Customer Care

Avaya partners with Dubai Electricity and Water Authority to showcase how the metaverse can be used to improve customer service

Zoomtopia 2023: Zoom Redefines Document Collaboration

At Zoomtopia, Zoom broadens its platform to include document based collaboration

Big Changes in Gartner’s 2023 Magic Quadrant for Contact Center as a Service

The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.

eWEEK TweetChat, October 17: the Future of Cloud Computing

On Tuesday, October 17 at 11 AM PT, @eWEEKNews will host its monthly #eWEEKChat. The topic will be the future of cloud computing, and...

How Cisco is Addressing the Widening Skills Gap

Cisco takes a multifaceted approach to helping IT pros learn skills relevant to an increasingly digital world

Why Cloud Will Remain Dominant: 4 Reasons

Cloud computing is having a moment. No longer an emerging trend, Gartner predicts public cloud service and user spending to grow nearly 22%, totaling...

SAP’s Lori Rosano on the Future of Public Cloud

I spoke with Lori Rosano, Head of Public Cloud, SAP North America, about what’s driving public cloud growth in 2023, and her forecasts for...