AI policies and governance are essential for organizations to ensure the responsible use of AI technology. Learn more about their importance in this guide.
I spoke with Pandurang Kamat, CTO of Persistent Systems, about generative AI’s impact on customer service, navigating AI challenges, and responsible AI.
See below for...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...